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工業技術研究院

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技術名稱: 全配通創新服務解決方案平台

技術簡介

全配通創新服務解決方案平台可與業者內部既有系統完成界接,彼此以interface進行資料交換,透過此服務解決方案平台,達到金流、物流、服務流與資訊流四流整合的目的。 創新全配通服務平台解決方與服務設計,讓消費者在網站、 手機 App 、e-Poster、e-DM 等多元通路進行商品訂購(Omni-Order:多元通路訂貨),並整合線上金流支付,以及於門市商店或增設之固定式或自助等多元取貨站進行快速取貨 (Omni-Collect:多元通路取貨 ),獲得全通路級的體驗。

Abstract

Omni-Channel Retailing Service Platform is the total solution that enterprise can use it to combine information flow, cash flow, service flow, and materials flow for business operations. The scenario divided into two parts “Omni-Order” and “Omni-Collect”. User can shopping over multi-channel like website, mobile APPs, e-Poster, e-DM that named Omni-Order, and choose one of multi-collection points to pick the product away that paid online.

技術規格

1.個人化即時推薦模組:此模組發展個人化、即時性、context-aware的全通路推薦引擎技術,並驗證優於傳統推薦模式。 2.資料分析模組:協助零售產業更深入的規劃評估,提升商業競爭決策勝率。 3.決策支援模組:以多標準決策分析法設計最佳化多元取貨站包圍設址技術,以減少決策所需時間、提高精準度。 4.跨業異質資料整合模組:負責處理全配通服務中所需要整合之外部業者,包含:金流業者、物流業者、電子發票系統、商品推薦資料串接…等。

Technical Specification

Omni-Channel Retailing Service Platform contains four main modular: Personal Real-Time Recommendation modular, Data Analytics modular, Decision Support modular, and Data Integration modular.

技術特色

1.全配通創新服務解決方案平台包含四個主要模組,包含個人化即時推薦模組、資料分析模組、決策支援模組、與跨業異質資料整合模組。 2.本技術已經與零售業者及物流業者進行場域實證,確認能增加企業產品綜效與客戶訂單之客單價。

應用範圍

可應用於國內外企業想進入多元配銷、全配通服務、商業生產力4.0的零售或物流相關業者。

接受技術者具備基礎建議(設備)

POS機台、儲存空間、產品組合設計。

接受技術者具備基礎建議(專業)

行銷管理、零售管理、物流管理、展店規畫經驗、基礎IT經驗。

技術分類 U-服務系統開發

聯絡資訊

聯絡人:羅國書 智慧物流與供應鏈整合組

電話:03-5913405 或 Email:JonesLo@itri.org.tw

客服專線:+886-800-45-8899

傳真:03-5820315

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