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工業技術研究院

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技術名稱: 智慧客服機器人

技術簡介

近年來社群網路帶動的即時通訊(IM)應用普及下,已經讓使用者習慣透過文字互動來溝通需求,也使得各大廠商(如Facebook、Line、WeChat等)紛紛推出可文字互動的機器人服務,作為使用者與各種應用服務的溝通介面。

Abstract

We build and integrate innovative artificial intelligence (AI) virtual assistants that converse with your customers utilizing Natural Language Processing (NLP) technology. The virtual assistants can utilize a combination of technologies like Question-Answering, Dialogue Management, Natural Language Processing, and Deep Learning among other things. Answer customer questions faster and more accurately. The advanced artificial intelligence technology of virtual assistants enhance the experience of your customers, and help increase your bottom line.

技術規格

.問答配對正確率達80% .自然語言問題理解正確率達80% .具備高擴充性、易管理性之文字虛擬客服架構

Technical Specification

.Question answering accuracy = 80% .Question understanding accuracy = 80% .Programmable dialogue management

技術特色

.可處理繁中、簡中及英文 .透過自然語言分析技術,可應付使用者多類型詢問模式 .收集領域相關之問答紀錄,建立AI模型,自動學習問句與意圖之間的關係 .友善的訓練後台,讓廠商可快速擴充領域所需語料 .可串接智慧終端平台(iOS及Android)口語輸入介面

應用範圍

涵蓋具有大量客服問答需求的應用領域,如電商客服部門、金融領域客服、政府1999等。

接受技術者具備基礎建議(設備)

軟體:python 2.7、tensorflow1.4+與相關套件。 硬體:伺服器等級主機2台,除CPU i7等級與128G記憶體之外,每台至少需包含2顆RTX 2080Ti等級GPU。

接受技術者具備基礎建議(專業)

none

技術分類 人機互動裝置及服務

聯絡資訊

聯絡人:李莉俁 執行長室

電話:+886-3-5916119 或 Email:villian.lee@itri.org.tw

客服專線:+886-800-45-8899

傳真:+886-3-5910257

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