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Industrial Technology Research Institute



Jen-Chieh Cheng

Jen-Chieh Cheng

Vice President

General Director of Service Systems Technology Center


  • EMBA, National Tsing Hua University, Taiwan 
  • M.S., Information and Electronic Engineering, National Central University, Taiwan


  • Vice President, ITRI (2022.01 to Present)
  • General Director, Service Systems Technology Center (2018 to Present)
  • Executive Board Director, Information Service Industry Association of R.O.C. (2014 to Present)
  • Consultant, The General Chamber of Commerce of the Republic of China (2021 to Present)
  • Deputy General Director, Office of AI Application Strategy, ITRI (2018 to Present)
  • Deputy General Director, Information and Communications Research Laboratories (2017-2019.02)
  • Deputy General Director, Computational Intelligence Technology Center, ITRI (2013-2017)
  • ITRI Representative, Advisory Committee, World Wide Web Consortium (W3C)
  • Principal Investigator, Research Program of Industrial Infrastructure Technology in Electronics, Electrical, and Software Fields, Department of Industrial Technology, MOEA (2018 to Present)
  • Chief Technology Officer, Information and Communications Research Laboratories, ITRI (2012-2013)
  • Board Director, Chinese Cryptology and Information Security Association (2003-2006)
  • Principal Investigator, Big Data Policy Promotion Research Program, Board of Science and Technology, Executive Yuan (2015-2016)
  • Principal Investigator, Big Data Innovations & Smart Living Applications (2014-2017)
  • Principal Investigator, Mobile Living Systems and Technology Development, Department of Industrial Technology, MOEA (2006-2012)
  • Principal Investigator, Smart Living Applications Promotion Project, Industrial Development Bureau, MOEA (2010-2013)
  • Principal Investigator, M-Taiwan Applications Promotion Project, Industrial Development Bureau, MOEA (2005-2010)


  • CES Innovation Awards (2020, 2021, 2022)
  • National Industrial Innovation Award, MOEA (2021)
  • Excellent Technology Transfer Award, MOEA (2021)
  • Best Technology for Society Award, MOEA (2021)
  • Edison Awards (2021)
  • WITSA Excellent Award (2019, 2021)
  • Distinguished Research Achievement Award, Silver Medal, ITRI (2021)
  • R&D 100 Awards (2020)
  • Project Excellence Award, MOEA (2019)
  • Value Leadership Award, MOEA (2011, 2012)
  • Top 10 Distinguished Engineer Award, Taiwan (2008) 
  • Excellent Achievements in Technology Development Plan, MOEA (2004)
  • Outstanding I.T. Elite Award, Taiwan (2001)

About Service Systems Technology Center

The Service Systems Technology Center applies service design, system integration, relevant interdisciplinary expertise and other core technologies to smart commerce, cold chain management and healthcare in an attempt to create the new opportunities, innovative organization and business models for service industries with major economic-social benefits. Moreover, the Center incubates emerging business and industry ecology systems to closely integrate technology, products, systems, and service process, which can thereby build a high-value emerging service or product.

  • Upgrade Taiwanese industries by creating incubation speed and success rate with high values and innovative services.
  • Promote consulting services, solutions and the export and internationalization of service products.
  • Promote the upgrade and transformation of domestic key service industries and relevant manufacturing.